Delivery & Returns
Deliveries
Postage Information
As the postage is calculated depending on what region you are in, the postage cost will be added after the checkout and before the payment gateway.
UK Delivery for orders over £50 – FREE
Postage within the UK typically takes 3-5 days using Royal Mail.
UK – £2.95
Postage within the UK typically takes 3-5 days using Royal Mail.
Order before 2pm for UK Next-Day Delivery – £8.99
Delivered in 1 working day using UPS.
Scottish Highlands & Islands - £12.95
Europe – £12.00
Postage to most countries in Europe typically takes 7-10 days.
Worldwide – £12.00
Postage to most countries outside of Europe typically takes 7-14 days using Royal Mail and associated carriers.
Missed Deliveries.
If you are not in to receive the delivery at the time the delivery is attempted, the delivery company will leave you a card. This will allow you to telephone them to arrange a redelivery or alternatively you can collect it from your local sorting office.
If for any reason the item is returned to us (e.g. incorrect address specified, item not called for), then we will inform you immediately by email as soon as we receive the item. From this point forth, you will be given a choice whether you wish us to re-despatch the item or for you to cancel the order. Please note that for items that were undelivered through fault of the consumer and a refund is requested, we reserve the right to deduct our outwardly shipping fees from the refund total.
Late deliveries or despatch
Although we can ship almost every order in the specified delivery timescale, in rare circumstances our shipping capacity can be exceeded and cause a delay of one extra day. We regret that this situation can occur occasionally and is an unfortunate situation which is naturally associated with buying online, however this only occurs in rare situations and, should this occur, your order is marked for urgent delivery the following day.
The other circumstance which may cause a delay is when the delivery service itself has a problem. This, again, is a rare situation but is unfortunately beyond our control. In these situations, we will do our very best to take responsibility for the situation and ensure that your order is delivered as quickly as possible.
Return and Refund Policy
Thanks for shopping at www.flipstick.co.uk
If you are not entirely satisfied with your purchase, we are here to help.
Returns
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return will be deducted from your refund
Contact Us
If you have any questions on how to return your item, please contact us.
Call on 01386 760 444 or simply fill out the contact us form.